We know that your construction schedule is tight, so we work to deliver your order as quickly as possible. Axel ships within 1-3 business days. Current lead times for all other products are 1-2 weeks for standard and 3-4 weeks for made-to-measure. Lead times subject to change. Black Stainless and Polished Stainless may require additional lead time. Longer lead times apply for orders of more than 8 units. Need hardware sooner? Send us a message to inquire about expedited handling.
All Krownlab hardware is shipped via FedEx. Most parcels are shipped FedEx Ground. However, made-to-measure tracks longer than 118" ship separately via a freight carrier due to length. Your final invoice, emailed to you on the date that your order ships, will contain an individual tracking number for each parcel. If your track is shipped separately due to length, it will be clearly indicated in your shipping confirmation email and on your packing slip.
To guarantee that your order reaches you safely and in a timely manner, we do not require direct signatures for shipments to commercial addresses. We do require an indirect signature (meaning you can sign the delivery attempt notice that FedEx will leave on your door, or your neighbor can sign on your behalf) for shipments to residential addresses. We recommend shipping to a business address to ensure that your products reach you safely. For more information on signature requirements or to obtain a Signature Proof of Delivery for delivered parcels, hop over to FedEx's Signature FAQ.
You will receive an email with tracking information when your order ships. Can't find it? Give us a call at 503.292.6998 ext. 2 to speak with our shipping department, or email us at firstname.lastname@example.org.
All Krownlab hardware ships from our facility in Portland, Oregon. Time in transit is typically 2 to 3 business days for destinations on the West Coast and 5 to 6 business days for destinations on the East Coast. Expedited shipping is available upon request for most items; contact email@example.com to request a quote.
Before your order ships, we will do our best to accommodate a change of shipping address. Please email firstname.lastname@example.org to make your request. Once a shipment has left our facility, we cannot change the delivery address. If your order cannot be delivered to the address you originally provided, please contact FedEx to request that the order be held at a FedEx location near you.
We ship worldwide. International shipments are subject to the duties and taxes specific to the import regulations of your country. Contact email@example.com to request an estimate for your landed cost.
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