Don’t worry, our technical drawing staff will do that for you. To select the correct track length in our product builder, just multiply the width of your door panel by two; after your purchase, we’ll work out the finer details with you to ensure a perfect fit. If you want to calculate your track length yourself, here’s the formula:
To fabricate your made-to-measure track for our Baldur, Oden, or Rob Roy hardware systems, we’ll need a little bit of information from you: the width of your door opening, the width of your door panel, whether you’re using a door pull on the back side of your panel, and which direction your door slides to open.
We’ll create technical fabrication drawings showing your unique installation in the open and closed positions, and email it to you as a PDF. We typically produce a first drawing within one business day of receiving your order. The fabrication drawing process includes two rounds of revisions at no charge. Additional revisions are available for $50 each. Production (and lead time) on made-to-measure products does not begin until we receive your written approval our fabrication drawings, so be sure to send your approval promptly.
After orders are placed, our Shipping Department will email you within 3 business days to let you know when your order can ship.
Lead time depends on the quantity purchased and current stock on hand, but orders typically ship as follows:
Krownlab does not offer trade or designer discounts. We do this for transparency and for your peace of mind. Not offering a discount means you never have to worry about asking the right person just the right question to get the best possible price. Our best price is listed directly on our website. Clear, simple, transparent.
That said, we do have a standardized volume discounting policy for orders over 20, 50, or 100 units. To receive a quote for purchasing in volume, contact Krownlab Support.
Krownlab hardware can be installed into framed walls, glass walls, concrete walls, and steel beams. Learn more.
We offer most of our sliding door hardware systems in three configurations: Single, Bi-Parting, and Bypassing.
Wood blocking is structural material installed between studs, into which our hardware will be mounted. We do not recommend installing our hardware directly into studs--it requires an enormous amount of accuracy, and they often aren’t in the correct location anyway.
For remodels, you will need to carefully cut a rectangular opening in the wall, install horizontal blocking at the correct height, and re-install drywall in the opening before proceeding with the hardware installation. For new construction, specify horizontal 4” x 4” blocking between studs at the correct height. The height of your blocking will vary depending on the product and accessories you select, but is generally 2.5” higher than the height of your door panel. Reference our installation instructions for more information.
We recommend that your door panel be at least 2” to 4” wider than your door opening. (If you have a bi-parting application where two doors will cover one door opening, we recommend that the combined total width of the doors be at least 2” to 4” wider than the door opening.)
In addition to limiting the light and noise that will pass through when the door is closed, this will allow your bottom guide solution to stay engaged during the full travel of your door.
All sliding doors need some kind of bottom guide. Bottom guides are mounted in the finished floor and are always hidden by the panel (wood doors) or engaged with the panel (glass doors). Bottom guides ensure consistent door travel, keep the door plumb, and prevent door panels from swinging out from the track and possibly dislodging. Also, a door panel in a sliding door system naturally wants to hang slightly angled toward the wall. A bottom guide prevents door panels from rubbing against and possibly damaging walls or baseboards.
We include a bottom guide with every sliding door hardware system we sell. However there is some variation in bottom guides, depending on your aesthetic preference and the kind door panel you’re working with. Learn more
Yes. Because Axel's track can be easily cut and drilled in the field, its door travel can be quickly modified. Learn more.
You’ll want at least 7” of clearance for Baldur and at least 6” of clearance for all other systems. For more detailed dimensional information, head over to our Downloads page for technical drawings and installation instructions.
We offer three families of door pulls: Ebba, Olav, and Inger. Each have distinct features to consider when choosing the right door pull for your project. And with multiple finishes available for each, no matter what your project calls for, there is the perfect Krownlab door pull solution. Here's what to consider.
Your sliding door travel is controlled when the trolley hits a door stop attached to the track or the door panel impacts a bottom stop attached to the floor. You can employ either method, or use both. Find out how both of our stopping systems work here.
We have engineered our bypassing sliding door hardware systems to be clean and uncluttered. Find out how.
Trust us, we would love to. But our engineers won’t let us release a product that can’t withstand a minimum standard of 15,000 open-and-close cycles, and we can’t find a powder coat or paint finish that fits the bill. We’ve tested every surface finish that we could get our hands on--including some of the most stringent military spec finishes--and not a single one made it past 3,000 cycles without flaking, chipping, or showing significant signs of wear. Sometimes we think our engineers are a little over-concerned with perfection, but then again, that’s why we hired them.
We don’t offer a quieting mechanism, because our products are engineered to be inherently quiet. The sound that your sliding door hardware will make depends bit on the weight and material of your door panel, the construction and insulation of your wall, and the Krownlab line of hardware you choose.
We accept returns within 30 days of the date that your order leaves our warehouse. Returned product may be subject to a 25% restocking fee. Made-to-measure products are not eligible for return. To request a Return Merchandise Authorization, click Send a Message at the top of this page.
Yes. Rorik sliding door shower systems can be configured to have up to a 36” clear openings, meeting ADA requirements for both roll-in and transition needs. Contact Krownlab Support to learn more.
Krownlab hardware is manufactured in Portland, Oregon. Our products are Made In The U.S.A. of U.S. and imported materials, and qualify for the Buy American Act. We source our materials and components within the Pacific Northwest whenever possible.
Unfortunately, most of our hardware is installed in private residential and commercial spaces. We’re compiling a list of public installations; in the mean time you’ll have to take a little leap of faith that our products look even better in person than they do on our website. If you’re in the Portland, Ore. area and would like to see our products up close, email firstname.lastname@example.org to set up an appointment.
Are you located in the Portland, Oregon area, and want to save on shipping costs? Of course you can Will Call your order. We recognize that there's no way around paying for shipping when you order online, but we will reimburse your shipping costs when your order is complete. Just leave us a note in the comments field when you check out and we'll notify you via email when your order is ready to be picked up.
We have an answer for you (and if we don’t, we promise that we’ll find one). See the bottom of this page for three ways to contact Krownlab.
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