All of our sliding door hardware lines, door pulls, and accessories are available for order through our website. Click here for more detailed information on the ordering process.
We encourage you to reach out with any questions! Our website is designed to be a powerful resource, but not a substitute for direct support whenever that is needed.
To select the correct track length in our product builder, simply multiply the width of your door panel by two. This is a good general rule. For a more precise calculation, here is the formula:
When complex configurations are involved, Krownlab may provide drawings to aid in confirming track length and drill pattern. This is typically done within 1 - 2 business days of the order being finalized. The fabrication drawing process includes two rounds of revisions at no charge. Additional revisions are available for $50 each. Production lead time will begin once the drawings are approved.
When an order is placed, we will email an order confirmation that includes an estimated ship date. Production lead time depends on the quantity purchased and inventory levels. Please refer to our Lead Time Chart for up-to-date information.
Krownlab offers a standard 10% trade discount to professionals within the design and construction industry. We can cover credentials quickly by phone or email. Clear, simple, transparent.
We do have a standardized volume discounting policy for orders over 10, 20, 50, or 100 units. To receive a quote for purchasing in volume, contact Krownlab Support.
We offer most of our sliding door hardware systems in three configurations: Single, Bi-Parting, and Bypassing.
Krownlab hardware can be installed into framed walls, glass walls, concrete walls, and steel beams. Learn more.
We recommend that your door panel be at least 2” to 4” wider than your door opening. (If you have a bi-parting application where two doors will cover one door opening, we recommend that the combined total width of the doors be at least 2” to 4” wider than the door opening.)
In addition to limiting the light and noise that will pass through when the door is closed, this will allow your bottom guide solution to stay engaged during the full travel of your door.
Wood blocking is structural material installed between studs, into which our hardware will be mounted. We do not recommend installing our hardware directly into studs--it requires an enormous amount of accuracy, and they often aren’t in the correct location anyway.
For remodels, you will need to carefully cut a rectangular opening in the wall, install horizontal blocking at the correct height, and re-install drywall in the opening before proceeding with the hardware installation. For new construction, specify horizontal 4” x 4” blocking between studs at the correct height. The height of your blocking will vary depending on the product and accessories you select, but is generally 2.5” higher than the height of your door panel. Reference our installation instructions for more information.
All sliding doors need some kind of bottom guide. Bottom guides are mounted in the finished floor and are always hidden by the panel (wood doors) or engaged with the panel (glass doors). Bottom guides ensure consistent door travel, keep the door plumb, and prevent door panels from swinging out from the track and possibly dislodging. Also, a door panel in a sliding door system naturally wants to hang slightly angled toward the wall. A bottom guide prevents door panels from rubbing against and possibly damaging walls or baseboards.
We include a bottom guide with every sliding door hardware system we sell. However there is some variation in bottom guides, depending on your aesthetic preference and the kind door panel you’re working with. Learn more
Yes. Because Axel's track can be easily cut and drilled in the field, its door travel can be quickly modified. Learn more.
You’ll want at least 8.25” of clearance for Baldur and at least 7” of clearance for all other systems. Axel requires the least amount of clearance at 5". For more detailed dimensional information, head over to our Downloads page for technical drawings and installation instructions.
We offer three families of door pulls: Ebba, Olav, and Inger. Each have distinct features to consider when choosing the right door pull for your project. And with multiple finishes available for each, no matter what your project calls for, there is the perfect Krownlab door pull solution. Here's what to consider.
Your sliding door travel is controlled when the trolley hits a door stop attached to the track or the door panel impacts a bottom stop attached to the floor. You can employ either method, or use both. Find out how both of our stopping systems work here.
We have engineered our bypassing sliding door hardware systems to be clean and uncluttered. Find out how.
Trust us, we would love to. But our engineers won’t let us release a product that can’t withstand a minimum standard of 15,000 open-and-close cycles, and we can’t find a powder coat or paint finish that fits the bill. We’ve tested every surface finish that we could get our hands on--including some of the most stringent military spec finishes--and not a single one made it past 3,000 cycles without flaking, chipping, or showing significant signs of wear. Sometimes we think our engineers are a little over-concerned with perfection, but then again, that’s why we hired them.
We don’t offer a quieting mechanism, because our products are engineered to be inherently quiet. The sound that your sliding door hardware will make depends bit on the weight and material of your door panel, the construction and insulation of your wall, and the Krownlab line of hardware you choose.
Krownlab is happy to offer a return when a requirements are met. Contact us within 30 days of receiving your order to a establish a Return Merchandise Authorization (RMA). After that point, you have 15 days to ship the items back to us. Please insure your package against loss or damage, as the condition of the items during shipment is your responsibility.
A standard 5% processing fee is applied to all returns. A larger restock fee may also be applied if condition issues are discovered. Made-to-measure and custom products are not eligible for return. Once we receive an RMA, we will process the refund and send you a confirmation within 10 days.
A track is one assembly. Therefore, damage to any part of a track typically renders the entire track unsalable. Trolleys and all other parts are assessed individually, and are either accepted or rejected based on condition. We generally do not repair parts that are damaged.
To request an RMA, please click Send a Message at the bottom of this page.
Yes. Rorik sliding door shower systems can be configured to have up to a 36” clear openings, meeting ADA requirements for both roll-in and transition needs. Contact Krownlab Support to learn more.
Every Krownlab sliding door hardware system meets or exceeds ADA pull force requirements. Our Oden, Baldur, Loki and Rorik systems perform far below guidelines and can be easily opened or closed with a single finger.
Most of our door pulls also meet ADA requirements. Our overview page on pulls covers all the details.
Krownlab hardware is manufactured in Portland, Oregon. Our products are Made In The U.S.A. of U.S. and imported materials, and qualify for the Buy American Act. We source our materials and components within the Pacific Northwest whenever possible.
If you're in the Portland, Ore. area please stop in for a visit! We welcome drop-ins at our 2351 NW York Street address. You can always reach us at firstname.lastname@example.org Most of our hardware is installed in private residential and commercial spaces, so seeing Krownlab products in person outside of Portland, Ore. can be a challenge. We can occasionally refer you to a public installation in your area. Rest assured, our products look even better in person than they do on our website.
If you're in the Portland, Ore. area please stop in for a visit! We welcome drop-ins at our 2351 NW York Street address. You can always reach us at email@example.com
Most of our hardware is installed in private residential and commercial spaces, so seeing Krownlab products in person outside of Portland, Ore. can be a challenge. We can occasionally refer you to a public installation in your area. Rest assured, our products look even better in person than they do on our website.
Are you located in the Portland, Ore. area, and want to save on shipping costs? Of course you can Will Call your order. We recognize that there's no way around paying for shipping when you order online, but we will reimburse your shipping costs when your order is complete. Just leave us a note in the comments field when you check out and we'll notify you via email when your order is ready to be picked up.
We have an answer for you (and if we don’t, we promise that we’ll find one). See the bottom of this page for three ways to contact Krownlab.
Estimated response time:
1 business day
Visit us in Portland, OR.
By appointment. 9-5.
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